|
The Knitting Nook is sensitive to your privacy. Please be assured that we will
not sell or share any personal information collected.
Credit Cards
We accept Visa, MasterCard and American Express credit cards which are transmitted
via a secure server.
Return Policies
The Knitting Nook believes your satisfaction is a priority. Please contact
us immediately via e-mail (info@knittingnookyarn.com)
or phone (860-742-0300) if you experience a problem with your order. Include
the order number/information and a brief description of the problem. We will
provide you with a Return Merchandise Authorization (RMA) number and shipping
instructions. Returns can not be accepted without an RMA. Sales receipt must
accompany all returns and yarn must be in original condition. Customer agrees
to pay for return shipping costs unless otherwise authorized. Returned items
purchased on sale will be assessed a 15% restocking fee.
Books, patterns and needles are always final sale unless the wrong product
was shipped or the item was damaged during shipping. Special orders are also
non-refundable.
Shipping and Handling
Orders will be shipped next business day except orders received Saturday through
Monday which will be shipped Wednesday. We use USPS for shipping and rates are
based on weight and your location (zip code). A $5.00 handling fee per order
is included in the Shipping quote.
|