The Knitting Nook is sensitive to your privacy. Please be assured that we will not sell or share any personal information collected.

Credit Cards

We accept Visa, MasterCard and American Express credit cards which are transmitted via a secure server.

Return Policies

The Knitting Nook believes your satisfaction is a priority. Please contact us immediately via e-mail (info@knittingnookyarn.com) or phone (860-742-0300) if you experience a problem with your order. Include the order number/information and a brief description of the problem. We will provide you with a Return Merchandise Authorization (RMA) number and shipping instructions. Returns can not be accepted without an RMA. Sales receipt must accompany all returns and yarn must be in original condition. Customer agrees to pay for return shipping costs unless otherwise authorized. Returned items purchased on sale will be assessed a 15% restocking fee.

Books, patterns and needles are always final sale unless the wrong product was shipped or the item was damaged during shipping. Special orders are also non-refundable.

Shipping and Handling

Orders will be shipped next business day except orders received Saturday through Monday which will be shipped Wednesday. We use USPS for shipping and rates are based on weight and your location (zip code). A $5.00 handling fee per order is included in the Shipping quote.